Careers

Responsibilities include:

• Manage and maintain a Hybrid Azure Active Directory environment, ensuring seamless integration and consistent performance across on-premises and cloud services
• Perform network and server troubleshooting tasks
• Perform regular system backups, disaster recovery operations, and security assessments to protect data integrity and confidentiality.
• Work with vendor support contacts to resolve technical problems with equipment and software.
• Researches, recommends, and purchases new hardware and software.
• Evaluates existing software applications & performs routine updates/modifications.
• Installs and maintains new software & hardware ensuring licensing laws are followed.
• Manages secure network access for remote users.
• Writes documents for user-training and support.
• Troubleshoot problems while providing a high level of customer service and ensuring all issues have been resolved.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Participate in special projects as needed.

Requirements:

• Intermediate knowledge of Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Proficiency in managing Microsoft 365 services, including Exchange Online and Teams.
• Experience with Microsoft Windows Server 2012 r2, 2016, 2019, and 2022; Windows 10 and 11
• Basic knowledge of Microsoft Azure, including Microsoft Entra.
• Knowledge of MS Office suite.
• Experience with virtual machines.
• Experience with networking (LAN, WAN) and patch management.
• Knowledge of system security including firewalls, intrusion detection systems, and data backup/recovery.
• Ability to communicate technical information, both verbal and written to a non-technical audience.
• Experience in tracking IT support tickets.
• Good at organizing and multitasking.
• Good customer service skills.

Qualifications:

• Associate’s Degree in Computer Science or Information Technology or equivalent experience.
• Minimum 2 years of work experience working with Microsoft server, systems, and software environment required.
• Certifications in Azure Networking and Security a plus.
• Experience working in a SAAS provider environment a plus.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Offices and workstations are located on three levels accessible primarily by stairs and there is elevator availability if required.

Rediker Software has in place a COVID-19 vaccination policy, requiring all Rediker staff to be fully vaccinated, regardless of work location. Also, Rediker Software is a non-smoking place of business and there is no smoking on company property.

Please submit cover letter and resume to:

HR@Rediker.com

Rediker Software, Inc.

2 Wilbraham Rd

Hampden, MA 01036

Essential Duties and Responsibilities:

• Respond to customer requests for support via email and other modes (telephone, TEAMS, ZOOM, etc.)
• Identify, research, and resolve technical and application problems.
• Professionally handle incoming requests from customers and ensure thorough documentation and timely issue resolution.
• Develop a solid understanding of all Rediker Software and partner company programs which we sell and support.
• Test the software for product defects and report the results to supervisors.
• Produce special projects for internal personnel or customers when assigned.
• Contribute knowledge-based articles related to questions and answers encountered during support calls.
• Attend department meetings and/or training sessions as required.
• Participate in other company-related events, (customer training workshops, etc.) as needed.
• Work cooperatively with other departments.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. Other duties and responsibilities may be assigned as dictated by the business needs and conditions.

Education and Experience:

• High School diploma or equivalent along with experience in a customer support environment is necessary.
• Computer software and hardware knowledge is strongly preferred.
• Familiarity with Windows platform, MS Word, MS Excel, email is preferred.
• Organized and detail oriented, with follow through.
• Ability to quickly learn new software.
• Ability to analyze and solve problems efficiently.
• Ability to multi-task and stay organized.
• Ability to communicate clearly, in writing and verbally.
• Ability to work independently and as a member of a team.
• Ability to work quickly under pressure.
• Highly motivated, flexible, and reliable.
• Has a pleasant, patient, and friendly attitude.
• Sense of integrity and commitment to customer satisfaction.
• The ability to handle complaints and resolve problems is necessary.

Competencies and Skills:

• Must have working command of the English language.
• Must be able to read, write and interpret the English language.
• Ability to speak, read and write in Spanish is a plus.
• Must be able to communicate in English verbally and in writing (basic verbal instructions, simple written memos, and instructions).
• Strong computer skills preferred.

Physical Demands: 

• Frequently communicates over the phone or through email with customers who have inquiries about their software.
• Must be able to exchange accurate information, verbally and in writing, coherently, legibly, and regularly.
• Must be able to review information visually and key-in information related to customer support through a PC/computer.
• Must be able to interact with others, have good attendance and good hygiene to exchange information and key issues with team members in close quarters frequently throughout the day.
• Attend in person department meetings and training sessions.
• Participate in and attend in-person company-related events and customer training workshops.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Offices and workstations are located on three levels accessible primarily by stairs and there is elevator availability if required.
• Rediker Software has in place a COVID-19 vaccination policy, requiring all Rediker staff to be fully vaccinated, regardless of work location. Also, Rediker Software is a non-smoking place of business and there is no smoking on company property.

Please submit cover letter and resume to:

HR@Rediker.com

Rediker Software, Inc.

2 Wilbraham Rd

Hampden, MA 01036